Return Policy

TatteredBrim.com Return Policy

We want you to love your purchase from TatteredBrim.com. If you're not completely satisfied, we’re here to help.

Returns

You may return eligible items within 14 days of delivery for a full refund or exchange. To qualify for a return, items must be:

• Unworn, unwashed, and in original condition
• Returned with all original tags and packaging
• Free of odors, stains, or signs of wear

Please note: Custom or personalized items are final sale and not eligible for return or exchange. All Hats are final sale as well.

How to Start a Return

1. Email us at tatteredbrim@gmail.com with your order number and reason for return.
2. We’ll send you a return authorization and instructions.
3. Ship the item back using a trackable method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–7 business days. You’ll receive an email confirmation when your refund is processed.

Exchanges

Need a different size or color? Email us to initiate an exchange. We recommend placing a new order for faster service, and we’ll refund your original order once we receive the return.

Damaged or Incorrect Items

If you received a defective or incorrect item, contact us within 7 days of delivery. We’ll make it right at no additional cost.